Lead - MIS & Reporting

Job Description:

As an integral member of Sales team, the MIS Analyst will be responsible for the design, development,
implementation and support of critical Business Intelligence (BI) reports, Excel Reports, and other tools
working with cross-functional teams.

Maintain DST productivity tracker

Maintain count of DST hired, their salary details and joining details

Automate reports to reduce man-hours spent on existing reports

Develop MIS documentation to allow for smooth operations and easy system maintenance

Provide recommendations to update current MIS to improve reporting efficiency and consistency

Perform data analysis for generating reports on periodic basis

Develop MIS system for customer management and internal communication

Provide strong reporting and analytical information support to management team

Generate both periodic and ad hoc reports as needed.

Understand customer problems and provide appropriate technical solutions.

Analyse business information to identify process improvements for increasing business efficiency and effectiveness

Participate in cross-functional meetings to resolve recurring customer issues

Provide customer support and assistance in issue troubleshooting and resolution

Prepare and publish weekly and monthly Sales dashboards to management

Update business on new changes in reports as and when introduced

Regularly follow-up with business on report completeness & accuracy.

Safeguard the organization's processes and policies.

Strict adherence to SOP and the defined processes

Encourage consistent and continuous compliance is followed by all employees and vendors with safety and regulatory requirements, standards and protocols

Confirm your actions are compliant as per Information Security Policy.

Desired Profile / Criteria / Skills :

1. Ability to function effectively in an extremely dynamic industry

2. Good interpersonal and communication skills, both verbal and written

3. Proficient with MS Office Applications like Excel, Access etc. and being able to design reports and tools with VBA macros.

4. Knowledge of logical and physical data modelling concepts (relational and dimensional)

5. Understanding of data integration issues (validation and cleaning), familiarity with complex data and structures

6. Excellent interpersonal (verbal and written) communication skills are required to support working in project environments that includes internal, external and customer teams

7. Requires strong analytical, conceptual and problem-solving abilities

8. Ability to manage multiple priorities, and assess and adjust quickly to changing priorities