Lead - Merchant Onboarding/Product Delivery - SaaS

Responsibilities:

- On-boarding the merchant, make sure product is live with in the required TAT

- Design processes and checkpoints for end to end delivery of SAAS products to merchants

- Deliver excellent experience to merchants while on-boarding

- Hire, mentor and lead a team of 20+ people and define / monitor their KPIs

- Meet merchants regularly, understand their issues, take feedback

- Work with Product team to continously improve the product based on merchant feedback

Skills required:

- 3-7 years of experience in Product operations ideally in a SAAS based organization working with merchants or vendors

- Ability to understand the product from a technical perspective and should be able to translate feedback into technical requirements

- Minimum 1 year of experience with direct involvement with clients (Sales/Account Management/Merchant On-boarding)

- Team handling experience is MUST

- Candidates with exposure to Process excellence may apply

- Excellent communication skills

Education:

Graduation/Post Graduation from a reputed institute

Posted graduation is highly preferable

Please don't apply if:

- you have 7+ years of experience and less than 3 years

- you have never handled a team

- you have experience in Logistics related ops or people in to 3PL

- you have average communication skills

- you have never been in a client facing role

- you have been only in sales and have no experience in Product operations or onboarding

Salary: Max 22 LPA

Location: East Delhi

About company:

It is a company spread across 3 countries, founded by people at from IITs, NITs, ISB with a strong entrepreneurial background. We help our clients to be successful and run their business with the software products we provide.