Lead - Merchandising - Internet/Online

About the client:

- Company Name: TCG Livingspaces Pvt Ltd

- Industries: Real Estate Tech, Petrochemical / Plastics / Rubber, Engineering & Construction

- Company Type: Forbes Global 2000

- Funding Stage: Other

- Headquarter Location: US

- Nature of Offering: Other

- Founding Year: 1986

- No of Employees: 501-1000

Urgent Opening for Lead Merchandising

As a Merchandising Lead, you will be responsible for developing and executing strategic merchandising initiatives that drive sales and enhance the overall customer shopping experience. You will lead a team of merchandising professionals and collaborate with various departments to ensure the right products are presented at the right time and place.

- Plan and maintain the overall Merchandising stack for TCG Living Spaces with support from internal and external stakeholders and team members

- Effectively manage and organise the merchandising asks across Digital properties of the organisation

- Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters

- Should have knack of design language, design philosophy and creativity in the approach

- Deep understanding on the click-stream, Analytics in order to address the customer experience and Product issues

- Owns day-to-day category operations such as key partner negotiation/management, inventory management, pricing benchmarking, onsite merchandizing, etc.

- Drives and measures quality in internal and external processes

- Support merchandising for peak events such as Diwali, Christmas, New Year, Black Friday, Cyber Monday, along with creating and executing selection discovery campaigns and outbound (email and push) campaigns.

- Responsible for reviewing and updating the onsite content and managing onsite operation plans to avoid defects.

- Create one brand, best in class content, tailored to appropriate customers.

- Effectively build and publish content using internal tools.

- Analyse performance of site content, report and seeking ways to improve.

JOB DESCRIPTION :

Responsibilities :

- Defining the digital merchandising strategy for key customer segments

- Supervise and mentor a team of merchandising associates, providing guidance and support to ensure their professional development and success.

- Working closely with analytics team to drive improvements and continued optimisation

- Working closely with key stakeholders to offer specific targeted communication to customer segments, ultimately driving sales and revenue

- Stay up-to-date with industry trends, competitors, and customer preferences to adapt the merchandising strategy accordingly.

- Utilize data analytics and sales data to make informed decisions regarding product assortment, placement, and pricing.

- Use creative skills to define, design and develop new widgets and customer interfaces

- Influences across the company on behalf of the business and category

- High attention to detail, including precise and effective customer communications

- Superior verbal and written communications skills

- Ability to execute compelling merchandising campaigns

- Ability to analyse results of merchandising efforts

Skills & Qualification :

- 10+ years of Digital CX, Category Marketing and Merchandising experience

- Bachelor's degree minimum; MBA or further engineering or analytical education will be advantageous

- Strong understanding of CMS, tech integrations and mobile app ecosystem with excellent analytical skills and a data driven mindset

- Customer obsession

- Demonstrable ability to build lasting relationships and conduct negotiations with key partners to obtain preferable terms and win-win solutions

- Able to balance strategy with strong operational skills - able to understand, deconstruct, streamline, and optimize processes

- Commercially astute, with strong focus and accountability

- Excellent business judgment, with a track record of generating ideas and solving problems with highly analytical and structured thinking

- Excellent track record in hiring and developing high performance teams

- Ideally come from Retail, eCommerce, Travel, Streaming, Entertainment or Media vertical

- Strong understanding of merchandising principles, product lifecycle, and retail operations.

- Excellent communication, negotiation, and interpersonal skills.

- Proficiency in using merchandising and inventory management software.

- Creative mindset and a keen eye for product aesthetics and visual presentation.