Lead/Manager - Customer Success - Supply Chain/FinTech Firm - IIM/MDI/ISB/FMS

Lead - Customer Success Manager

Location: Mumbai

Exp. 6.0 - 15.0 Years

Mandatory Requirement:

Working in a Supply Chain Finance/ fintech firm

- Experience in managing senior clients/partners and drive them towards the desired outcome.

- Graduate / Post Grad degree from a Tier 1 institute, with 6+ years of experience in consulting/customer success role

Skills/ Qualities Required:

- Strong large scale/complex Project Delivery expertise

- Problem solving: Ability to get to the root of problems and come up with logical, practical, and effective solutions

- Willingness to travel to different client locations across India for meetings on a need basis

- Fluent in English and Hindi (expertise in additional languages welcome)

Preferred qualifications :

- Graduate / Post Grad degree from a Tier 1 institute, with 6+ years of experience in consulting/customer success role

- Experience in managing senior clients/partners and drive them towards the desired outcome

- Experience in leading initiatives and delivering results

- Experience in a dynamic, fast-paced start-up environment preferred

Key Role and Responsibilities:

- Lead the Client engagements along with a team of Customer Success Managers

- Undertake key capability building and growth initiatives for the company to deliver best-in-class Client programs

- Manage end to end supply chains and derive rapid value delivery post-corporate client conversion

- Manage corporate client stakeholders and ensure quick program launch

- Own SME client conversion, transaction volume, and revenue targets

- Use analytical tools to monitor user growth, identify and solve key issues in user adoption