Lead/Manager - Contact Centre Sales

Role : Sales Lead/Manager

Reports to : CSO

Role Summary:

- Sales Manager will possess the expertise in managing end-to-end sales processes involving complex, multi-portfolio, large deals.

- The ideal sales manager must have a strong, credible and professionals working relationship with C-Level executives at current and past clients, plus the ability to create similar synergies at new accounts.

Responsibilities:

- Represents, negotiates and sell the entire SmarterBiz portfolio of products and services to both SMEs and large enterprise customers

- Establishes a high level of personal credibility as a trusted advisor to key client executives

- Researches and understands the client's industry. Deeply understands client business strategies and challenges

- Acts as a trusted advisor to client leaders, aggressively shapes deals early in the sales cycle. Advances opportunities that result in profitable revenue growth for SmarterBiz

- Demonstrates breadth and depth of knowledge in aligning SmarterBiz capabilities to client business and priorities, and positioning relative to competitors

- Engages with client's tech team and commercial team.

- Should have ability to manage cross functional teams in the client location.

- Typically qualifies and closes large deals of moderate to high complexity - scope being both Technology platform and Marketplace.

- Builds and executes an Account Business Plan (ABP) that includes both transactional and strategic initiatives to grow SmarterBiz's presence and share in the account.

- Actively drives ABP results through effective account management and reviews

- Identifies, nurtures, and closes new solution opportunities that result in substantial growth in revenues, and margin

- Meets or exceeds quarterly and annual revenue and margin quotas. Uses margin management techniques

- Works with all levels of decision-makers in the client organization including CXOs

- Participates in account investment decisions in pricing and resources

Qualifications, Experience, Skills & Competencies:

- Bachelor's degree/PG or equivalent work experience preferably in high tech industry

- Minimum 7 to 12 years of overall experience with at least 4 to 6 years of direct sales experience in Contact Centre sales to both SMEs and Enterprises

- Direct sales exposure to decision makers in the Contact Centre Industry.

- Ability to do commercial negotiation

- Should have the technology background to engage the client's tech team (besides commercial team). Should have ability to manage cross functional teams in the client location.

- Should have sold - concept- apart from product selling

- Very convincing and self-confident person;

- Proficient in English and additional language is a huge plus

- Strong verbal and written communication skills across multiple disciplines, cultures and geographies. Ability to connect with clients via multi-channels - by phone, e-mail, social network and meetings face by face

- Track record of building relationships with senior executives and decision makers

- Demonstrated ability in the following areas: pre-call planning, opportunity qualification and objection handling, call structure and control, time and territory management

- Experience entering, tracking and reporting data on lead activity

- Consistent track record of meeting of exceeding sales target

- Willingness to travel

- Must have MSOffice knowledge

- Multi-task and time management skills are a must

- Team player