Lead - HR Services - Life Insurance

Lead - HR Services | Life Insurance

Key Impact Areas:

- The primary responsibility to create and manage centralised hub of HR administrative and operational duties that are characterised by employee self-service and automation through leveraging technology, and multi-tiered levels of service and service responses.

- The HR shared service will enable the organization with "one stop" HR data that the organization will use for making business decisions. Also, the integration of HR information helps in improving business controls and facilitates employee self-service

Position Details:

Responsibilities:

- Ensures streamlined human processes (Onboarding, Background Verification Check, Helpdesk, Ex-Employee Verification, Employee Lifecycle Mgmt, Employee Records, Outsource Management, Recruitment Support management ) workflows, metrics, and system optimization

- Ensure teams follows agreed SOP in day-to-day operations and look for ways of improving processes. Also, ensuing transactions are actioned with a high degree of accuracy and strict adherence to written procedures

- Agree service levels and performance indicators that track the effectiveness of the HRSS function. Also, work upon the dashboards / scorecard which needs to be shared with HR on regular intervals.

- Helps to define requirements for systems that will facilitate increased efficiencies, automation and/or self-service for various HR processes

- Establishes a standard streamlined set of HR processes and manages the integrity and security employment data

- Contributes to the creation of education strategies through proactive communication and engagement with all levels of the organization to ensure increased understanding of systems tools, processes, and availability of resources

- Develops, fosters, leads, and enhances the customer service, product and service delivery of enterprise-wide and divisional compensation programs to ensure that customer needs are met within appropriate timelines

- Vendor process & Compliance checks

- Review, execute and audit HR transactions relating to worker life cycle or employment job changes (e.g., hires, terminations, mobility transfers)

- Provide thought leadership, coaching, mentoring and guidance to the function and key stakeholders on building a world class HR Shared Services function

- Lead in process training to develop the team and create effective back ups Handling External and Internal Audits. Utilizes HRMS to process specific employee-related transactions Excel to run reports and audit work

Technical Competencies / Specializations:

- Strong analytical skills; detail oriented

- Very strong calculation / analytical skills

- An expert with MS Excel - formulae and functionality to handle large data

- MIS & Trend Analysis

- Sound knowledge of HR practices

- Excellent business acumen and demonstrated competency in site and business partnership

- Excellent interpersonal skills with the ability to build rapport quickly with management and communicate effectively with all levels of the organization

- Effective verbal and written communication skills accompanied with cultural sensitivity

- Excellent planning, co-ordination, and organizational skills.

- Should have been experience in working various HR Operations related profiles.