Lead - HL/LAP Product - Housing Finance

Key Result Areas:

- Lead product development and monitoring - Lead product research and define a detailed product vision and roadmap

- Lead development of a superior and competitive product suite based on customer insights and long-term business plan while maintaining adequate risk and profitability parameters

- With clear target customer segmentation and revenue potential analysis and work with sales team for fast adoption of the product

- Oversee all product related costs, fee structures and minimizes the revenue leakage possibilities in product design

- Enter discussions/ feedback mechanisms on product themes with key clients, brokers/ DSAs and understand their needs & help to develop product strategies customized to their requirements

- Set up an effective product training mechanism for the sales teams and channel partners for adoption and effective sales

- Participate in the development of product specifications in the IT systems, accounting systems and undertake necessary documentations for process notes, approval matrix, etc. for the same

- Frontend regular amendments to product scope, design and terms based on regulatory & legal changes and requirements

- Create a clear customer segmentation & undertake action basis varied customer segments & define the product framework for each segment

- Define & manage different ARRs basis customer segmentation

- Work with Marketing to prepare necessary marketing material for each segment

- Monitor key business parameters & identify gaps to take proactive action

- To design customer value propositions and servicing norms in line with the industry best practices - Design customer value propositions & liaise with business development team & sales teams on its delivery

- To liaise with credit and operations teams to set up robust, customer friendly loan approval and booking processes and to recommend improvements to operating procedures and technological tools, as needed

- Undertake benchmarking the portfolio-service offerings with the competition and highlight the critical modifications required

- Streamline the processes & delegation of authority to improve overall TATs & efficiencies

- To ensure strict adherence to Risk, compliance and legal norms in the product formulation and business development initiatives - To undertake understanding and acceptance of the credit risk strategies, and ensure that appropriate credit risk parameters are incorporated in product design and development to manage risk exposures

- To monitor and ensure that the level of decline and cancellation ratios are within limits, to guide the team on the underwriting standards

- To monitor and ensure alignment of the consumer lending processes and customer experience with critical business processes encompassing loan origination, underwriting and processing

- To work with the Risk teams to identify risk areas and ensure enough mitigants in product design for the same

- To guide and support the risk and operations teams during internal audits, legal proceedings, process streamlining initiatives, etc.

- Support and drive Profitability, cost management initiative and per unit economic agenda for HFC business - Responsible for preparing the annual budget & plans for the company with Finance team & liase with Functional Heads to prepare the plan

- Responsible to support and drive and per unit economics of the business

- Ensure alignment to the P&L goals of the business

- Drive initiatives helping in cost control measures and ensure delivery of all critical parameters of the P&L

- Monitor all product related costs, fee structures and minimizes the revenue leakage possibilities in product design

- Constantly reviews and identify opportunities to drive change for maximizing competitiveness and improving organizational profitability

To drive key strategic initiatives & digital innovation - To design customer value propositions & liaise with Business Development & sales teams on its delivery

- To design digital journeys with focus on customer on-boarding & credit underwriting with IT & Risk teams

- Drive Digital penetration across company through usage of Digital tools such as Customer scorecards, Risk scorecards, Financial Health check & other tools introduced to improve efficiency & improve delivery

- To drive APF & focus on Builder segment to increase contribution of Home Loan Purchase product

- To benchmark the portfolio-service offerings with the competition and highlight the critical modifications required

- Drive cross functional projects impacting business profitability & growth

Team and Internal Stakeholder Management - Drive management reviews & presentations to SMT (Board meetings, Chairman reviews, CEO reviews, monthly & ad-hoc reviews)

- Guide and develop team members to facilitate better client origination and engagement, helping them achieve superior performance standards

- Proactively build and maintain relationships with key internal stakeholders for smooth cross-functional coordination and alignment towards achievement of business objectives

- Work with the Sales, Risk and Operations teams' counterparts to ensure mutual alignment on key aspects of business performance such as process efficiency, client relationship management, risk management, etc.

- Conduct/ organize relevant engagement and training programs to develop teams and ensure motivation and retention of key talent