Lead - Customer Support/Customer Service

Responsibilities:

- Lead and mentor the technical support team.

- Provide advanced technical solutions and troubleshooting.

- Implement process improvements and automation.

- Monitor key support metrics (resolution time, CSAT).

- Collaborate cross-functionally with engineering and product teams.

- Manage support platforms and tools.

- Develop and maintain technical documentation.

- 4+ years of Technical Support experience, preferably in a SaaS or Fintech environment.

- Proven ability to lead and motivate a team.