Responsibilities: - Lead and mentor the technical support team. - Provide advanced technical solutions and troubleshooting. - Implement process improvements and automation. - Monitor key support metrics (resolution time, CSAT). - Collaborate cross-functionally with engineering and product teams. - Manage support platforms and tools. - Develop and maintain technical documentation. - 4+ years of Technical Support experience, preferably in a SaaS or Fintech environment. - Proven ability to lead and motivate a team.

Gurgaon/Gurugram

Lead - Customer Support/Customer Service 

Job Description for Lead - Customer Support/Customer Service  in Skeps in  Gurgaon/Gurugram for (4-6) years of experience. Apply Now!