Lead - Customer Service - Omni Channel Solution

Job Description

- Responsible to manage onboarding of WhatsApp for Business Solutions

- Understanding of WABA platform onboarding and managing technical and non-technical complaints for WhatsApp for Business, RCS or email solutions

- Reduce overall customer complaint to retain and generate more business.

- Smooth Onboarding and managing customers

- NPS Improvement

Critical Position for Omni Channel (WhatsApp Business, e-mail and Video services)

Skills

- Project Management

- Excellent communication

- Cross Functional management

- Tech-Savvy

Qualification

- Full Time bachelor's and master's Degree

Overall Work Experience

- 8-10 years of relevant experience

- Understanding of Customer service and products