Lead - Customer Experience - Luxury Jewelry Space

Customer Experience Lead- Luxury Jewelry (New Delhi)

Job Description - To create customer-centric strategies for capturing customer's perspective and foster customer loyalty towards the company and provide an elevated experience with a blend of brand identity reflection and personalization

Client Details: Our client is one of the foremost brands in the luxury jewellery space

Description:

1. Identify specific customer segments for targeted interventions and approve the content and budgets for the communications and engagement

2. Design, develop and approve internal processes/ systems for tracking customer ageing, developing targeted customer scheme and identify business opportunities aligned with the overall strategy of the company

3. Design, develop and approve the customized/ personalized engagements for identified customers based on their preferences and lifestyle needs during special occasions like birthdays, anniversaries etc. to build lasting relationships

4. Design and approve customer research which includes customer satisfaction scores, dormancy rates etc. and identify events for improvements

5. Develop systems and policies to capture and document customer preferences from interactions of store staff

Profile:

- Good experience in luxury retail managing client relations

- Minimum 5-7 years of experience in luxury industry

- 10 years+ of work experience

- Post graduation in sales & marketing preferred

Job Offer:

- Market leading compensation

- Excellent work culture

To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Srinjoy Sen on +91 80 6826 6861.

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