CRM Lead Job Summary: - As the Lead Customer Relationship Management (CRM) for our luxury real estate projects, you will play a crucial role in ensuring seamless post-sales processes, efficient collections, and exceptional customer satisfaction. - This role demands a dynamic individual with extensive experience in real estate CRM, a keen eye for detail, and the ability to handle end-to-end processes with finesse. As our projects demand rigorous timelines and a relentless pursuit of perfection, the role may require working late hours and weekends to meet project milestones and customer demands. Key Responsibilities: Collections Management: - Oversee and strategize the collections process, ensuring timely receipt of payments from customers. - Implement effective collection techniques to minimize overdue accounts - Work closely with finance and other teams to handle any collection-related issues. Post Sales End-to-End Process Management: - Supervise and streamline the post-sales process, including agreement execution, registration, and documentation. - Collaborate with sales and ops teams to ensure the accurate and efficient processing of customer documents. - Maintain updated records of customer interactions, agreements, and related correspondence. Customer Relationship Management: - Foster strong and lasting relationships with customers, providing personalized attention and addressing their concerns promptly. - Act as a point of contact for high-profile customers, resolving issues, and ensuring exceptional customer experiences. - Conduct regular feedback sessions and surveys to gauge customer satisfaction and identify areas for improvement. Team Leadership and Training: - Lead and mentor a team of CRM executives, providing guidance, support, and regular performance evaluations. - Conduct training programs for team members to enhance their skills and keep them abreast of industry trends. Reporting and Analysis: - Prepare periodic reports on collections, customer feedback, and post-sales processes for senior management. - Analyze data to identify trends, areas of improvement, and implement actionable solutions. Requirements: - Master's degree in Business Administration, Real Estate Management, or a related field. With 12-15 years of experience in CRM, post-sales, or collections management in the real estate sector, preferably with experience in luxury projects. - Proven ability to lead and inspire a team, fostering a collaborative and results-driven environment. - Excellent communication and interpersonal skills, with an ability to effectively engage with high-profile customers and internal stakeholders. - Strong attention to detail, ensuring accuracy in documentation and adherence to timelines. - Demonstrated ability to handle complex customer issues, resolve conflicts, and find innovative solution - Willingness to work beyond regular hours, including weekends, as project demands may require.

Gurgaon/Gurugram

Lead - CRM - Real Estate 

Lead - CRM - Real Estate  ,Job Description for Lead - CRM - Real Estate  in Tyche Jobs Executive Search in  Gurgaon/Gurugram for (12-30) years of experience. Apply Now!

Job Description for Lead - CRM - Real Estate  in Tyche Jobs Executive Search in  Gurgaon/Gurugram for (12-30) years of experience. Apply Now!