Lead - Contract Management & Customer Service Transformation - Agri/Food Business

Contract Management & Customer Service Transformation Lead Mohali 12+ years

We are looking for a candidate with 12+ years of professional experience in Agribusiness / Commodity trading industry

You will be responsible for driving transformation initiatives across contract management, customer service and sales support functions.

Your Future Employer:

Leading global name in Agri products and food supplying chain

Responsibilities:

- Leading global process design to define process taxonomy; technology landscape & service placement guidelines and Interacting with leaders for short term goals

- Undertaking end to end transformation initiatives.

- Designing, managing and implementing governance process as per organizational guidelines and best practices.

- Driving cost reduction/optimization efforts in the identified areas.

- Setting up the service delivery organization by working closely with global cross-functional teams.

- Working with various teams to implement improvement and identifying areas of risk

- Hiring new talent and defining their KPIs

Requirements:

- The candidate should be CA/MBA with an experience of 12+years in the same industry

- Extensive experience in leading large teams in global matrix structure and understanding of shared service models

- Knowledge of supply chain, strong working knowledge of SLAs, KPIs, metrics, and reporting, Strong process design / improvement skills

- Working knowledge of current shared services enabling technologies, and of potential technologies, high competencies in process improvement/design tools

- Additional experience with Project Management / Lean / Six Sigma / PMO certification will be a plus.

What is in it for you:

1)The candidate will be working with the leading brand in the industry.

2)The candidate will get opportunities to work on various projects and enhance his skills as the role requires a lot of learning