Role - BPO - Contact Center Operations Lead Looking candidates only from 3rd Party BPO (no captives or inhouse) Job Description : - Lead the Contact centre operation engagement along with engagement director across the geography. - Should have done and managed Customer service operation and Transformation for Global clients and should have experience in handling global clients. - Working with Solution teams to develop and deliver solutions - Provide guidance/working with the team in terms of responding to RFI/RFP - Drive transformation initiates with the operations - Develop both thought leadership points of view and new service offerings to differentiate us in the marketplace - Should have good understanding of the latest Technology trends in the market and should have worked on the same - Should have independently conducted Workshop with the clients - Should have experience in creating and deliver packs to the clients as part of the client interaction Skills Required : We are looking for high calibre individuals with strong cross sector experience who can operate at Senior levels. You need to have the following skills : - Should have worked in operating big contact centre experience for third party. - Cross sectoral experience including manufacturing, utilities, financial services and media and entertainment companies. - You must have experience in one of the following : AWS, GENESIS, Avaya, - Designing and delivering the Contact centre operating model including the role of Shared Services/Outsourcing

Anywhere in India/Multiple Locations

Lead - Contact Center Operations - BPO 

Lead - Contact Center Operations - BPO  ,Job Description for Lead - Contact Center Operations - BPO  in ABC Consultants in  Anywhere in India/Multiple Locations for (13-19) years of experience. Apply Now!

Job Description for Lead - Contact Center Operations - BPO  in ABC Consultants in  Anywhere in India/Multiple Locations for (13-19) years of experience. Apply Now!