Lead Consultant - Transitions - BPO

The role also involves working closely with other functions within like HR, Finance, Operations and Risk to ensure processes receive adequate support from each function. In this role, he/she is expected to ensure performance metrics are established for each process; regular meaningful performance reports are being produced and analyzed leading to an action plan. Moderate to extensive travel depending on project involvement. Varied shift timings dependent on client location/requirements.

- Responsible for leading the assigned projects in Insurance Industry.

- Accountable for the success of an assigned transition for Insurance project

- Responsible for an array of activities including initializing and planning projects, developing project cost structure, tracking and reporting project deliverables, managing risk, applying project management processes and tools and ensuring projects are completed on time, within budget and with high customer satisfaction.

- Understand and translate business requirements into a standard solution offering deal approach, solution plan, proposal and cost estimate leveraging standard / nonstandard processes

- Collaborate with the front facing organization (Sales and business development team) to create and represent the solution offering to the customer.

- Assist in risk assessment of solution

- Engage with the delivery teams in BU operations and stay abreast with the capabilities, maturity and success stories and articulate the same for new deals & responses.

- External breathing on Global BU market and trends of offshoring/outsourcing in the BPO industry, technology & tools and their impact on underlying business processes and share the happenings with WNS leadership and key leads engaged in new deals.

- Engage with relevant technical teams to develop technical solutions (New tool implementation impacting business processes)

- Engaging with relevant process excellence stakeholders to articulate the process excellence (Quality & Continuous improvement) capabilities

- Provide inputs to Financial Analyst to develop the business case and commercial negotiation strategy

- Participate in onsite/remote due diligence exercise in the process of creating solutions to the client. (Open for travel with shorter notices)