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Lead BDM FMCG - Reliance JioMart Marketplace
Job Description
JioMart, a part of Reliance Retail is in search of a dynamic and passionate Lead - Business Development (Leadership role) to join our Marketplace team and help us continue our tradition of unparalleled customer satisfaction. Reporting into the Head - Marketplace this is a role responsible for managing business growth for JioMart's Seller Partners and will be responsible of managing team of professionals.
In capacity of Lead - Business Development, the candidate will be directly responsible for managing seller partner relationships for the specific category and driving a team of business development managers to achieve set goals . The ideal candidate should be high on leadership & people management, strategic thinking, initiatives, attention to detail, quick learner, ability to manage internal and external relationships, work with cross-functional team. This is an ideal position for a smart, motivated leader who is passionate about delivering strategic value and work in a high powered, collaborative environment. You'll look to ace your core responsibilities while taking on new projects that move JioMart and your career forward.
Job Purpose:-
- To own the end to end category business goals & associated team
- To owner the overall partner experience and business value generation
- Build and maintain key relationships, develop and manage opportunities directly and with partners
- Develop, implement and iterate data, processes, mechanisms and guardrails to improve the sales partner experience
- Understand and operationalise the key business levers to drive business growth.
Accountabilities:
Seller Partner Support and Business Growth Management
- Owns all facets of the account management process for large, complex strategic accounts
- Identify, action and/or provide guidance on how to improve business input metrics that drive growth and improve end customer experience, in collaboration with other support teams.
- Ensure high service standards to significantly improve Sales Partner experience
SellerPartner Relationship Management:
- Build strong relationships with Seller Partners across the portfolio
- Proactively build joint business plan action items and act as a point of escalation for outstanding issues, questions, and concerns
- Monitor Sales Partner satisfaction survey results to analyse feedback trends.
- Establish improvement plans and manage expectations with along with internal stakeholders
People Management:
- To drive company leadership's vision & mission within the team
- To select & hire right fit for Marketplace with strong focus on increasing the overall competency within the team
- To induct & train new team members & drive best practices within the team to continuously improve team performance
- Keep the employees motivated through seamless formal communication and engagement
- Monitor the productivity and give direct and constructive feedback to the team
Process Excellence:
- Collaborate with other internal departments to support the improvement of tools and processes to enhance the Business Partner experience and drive productivity for Business Development Managers.
- Identify, quantify, and define feature enhancements and new products to improve our service offerings based on customer feedback, data analysis, and feature gaps with competitive products.
Knowledge, Skill and Experience:
- Education: MBA/Post Graduate from a Tier-1 B-School
- Industry Experience: 7+ years
- Experience in the similar role - Min. 3 year with a leading ecommerce organization having a marketplace model
- Team Size: 15-20 resources, depending upon the business volume
Preferable Traits:-
- Business Acumen: - Should have comprehensive understanding of the drivers of growth, profitability, competition, and cash flow.
- Analytics: - Should be strong in analytics setting a high bar on data backed decision making.
- Customer Service: - Anticipates and meets the needs of both internal and external customers in defined time, delivers high-quality services, committed to continuous improvement.
- Negotiation/Influence:- Sell own ideas and agenda (based on logic / data) by linking them to the needs and goals of others, Anticipate responses of others when choosing the approach to take.
- Persuasion: - Remain professional in difficult situations; demonstrate empathy to understand the feelings and actions of others; and give difficult messages in a way that limits misunderstanding and promotes acceptance.
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Posted By
2526
JOB VIEWS
582
APPLICATIONS
24
RECRUITER ACTIONS
See how you stand against competition
Pro
View Insights
Posted in
Sales & Marketing
Job Code
1079106
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