Lead Business Analyst - Sales & Distribution Domain

Please read carefully, all the requirements are supposed to be met:

The Lead BA S&D will be supporting the process and applications which are primarily to improve the journey in the areas of KYC Management, Channel partner's management, sales & Distribution both primary and secondary, commissions to partners.

Digitization (apps and portals) required for these journeys and domains.

As IT Expert person will be responsible for understanding and delivering automated digital journey. The role is about managing business needs and then mapping them to capabilities within the S&D domain.

The Expert is responsible for:

- Customer on boarding and customer life cycle (KYC Registration, Re-registration, MNP, Churn management)

- Handling the regulatory requirements related to KYC

- Making the journey simple to enable on boarding in 30 seconds

- Channel Partner Management

a. On boarding various CP types

b. Contract Management

c. Lifecycle Management

d. De-boarding

e. Commissions management

- Sales of Telecom goods (SIM, Vouchers, Devices) both primary and secondary

- Lead the development of a robust program that offers self service applications/portals to customers for their requirements after onboarding

- Collaborating and working closely with the IT partners of various telecom products to ensure integration with the self-care application

- Good documentation skills for drafting the requirements and scope documents

- Identifying and evaluating innovative technologies applicable to domain and determining the benefits to the Company.

- Leading delivery of projects of applicable domain across OpCOs that attribute to the success of the business by collaborating with cross functional teams.

- Promoting continuous improvement of processes and delivery of results within assigned domain.

- Ensuring Business Value creation through simplifying application design, simplifying customer experience and efficient deliveries.

- Optimizing Change requirement delivery for faster time to market and ensuring first time right efficiency.

- Setting, articulating and overseeing achievement of IT goals and objectives on relevant IT Applications.

- Managing Timely Rollout of Projects

- Ensuring appropriate Governance mechanisms for successful implementation of projects.

- Delivering On-schedule, on-budget of IT solutions to facilitate commercial products delivery

The Customer Service Expert must:

- Have a deep understanding of the Telco IT domain as well as a broad architecture understanding for IT in a telecom environment.

- Documentation of the entire process and flowcharting of the same

- Visualization of the problem to come with best user interface

- Have a solid background in understanding and translating business demand to IT Solution design and applying multiple technical solutions to business problems.

- Be well-versed with micro services, APIs.

- Be a believer in Open-Source environment to develop software solutions.

- S/he should have specific skills and knowledge:

- Leadership skills with ability to manage direction for Application domain experts at OpCOs/Partner.

- People-oriented, with the ability to lead meetings with software development managers, developers, architects as well as product managers.

- Structured approach to work, with the ability to plan, and organize larger activities

-Clear in communication, both written and verbal.

- Ability to assess the value from functions and capabilities of new technologies finding appropriate technical solutions.

- Knowledge of business process re-engineering principles and processes.

Qualifications and Experience

- University degree (Engineering or Computer Science)

- Minimum 13 - 15 years' relevant experience in telecommunication/other relevant industry

- Experience from simplification and innovation projects.

- Experience in driving BUs towards simplification & standardization.

- Experience in design, planning and operations of IT systems and solutions

- Hands on experience in managing the complex and critical real time processing and design of such solution

- Strong understanding of the agile landscape and a passion for building innovative & ROI-positive marketing programs at scale.