Lead - Automation & Operations Excellence - Life Insurance

Designation: Lead - Automation & Ops excellence (700454)

Years of experience: 10 to 12

Position description:

Job Purpose

To successfully lead and govern the automation initiatives for core operations function along with process improvement(s) & partner engagement initiatives (for channels e.g Banca/ Proprietary / New relationships etc) thereby enhancing service delivery & achieving partner loyalty

Key Responsibilities -

- To undertake innovative methods of process improvement(s) and launch projects enabling efficiency and enhanced customer experience

- To train & govern Operations Project Managers on BAU projects delivery and ensure the project timelines are met

- To undertake reviews through structured dashboards /reports to ensure timely and accurate project delivery

- Collaborate with Stakeholders ( including users) to ensure accurate requirement is picked; appropriate prioritization done and timely delivery is achieved.

- To undertake projects for partnership channels (Banca/ Proprietary / New relationship) and ensure service delivery is met at all times

- To enforce project performance and governance in a consistent manner across the core operations function

- To manage specific reviews and document key decisions w.r.t Automation projects in CCB or other related forums

- To govern process for Scope, Risk, Quality, Team management with respect to the IT vendors involved in delivery

- To conduct information security risk assessment wrt to function / processes and implement mitigation controls

- Total Headcount (Direct / Indirect) Supervised: 2

Specific Authorities (Financial & Non Financial)

Financial

- Approval on PO and Invoices based on designation mentioned in finance entitlement grid

Non-Financial

- Approve changes to solution(s) facilitating IT governance (PM tool)

- Approve process changes within the Core Operations verticals

- Sign off on new system developments in conjunction with Core Operations vertical heads

Key Performance Indicators

- Delivery Variance <= 20%

- Quality Variance <= 20%

- Budget Variance <= 10%

- Process Variance = 0%

Job Requirements

Qualifications: Graduate or MBA with relevant domain (Life Insurance) experience and functional skill set of project management

Functional Competencies

- Ability to develop & manage large Processes

- Understand technical aspects of technology and system development including UAT approach & data management

- Bent towards Digitization, Automation, IT Infra and applications

- Project Management & process understanding & training

Behavioral Competencies

- Business Acumen

- Collaboration

- Customer Centricity

- Execution Excellence

Key Interactions

Internal

All Operations and Support Functions:

- Regular publishing of status of key project deliverable to all the Ops function heads

- Facilitating business through process improvements and enhancing partner satisfaction

Technology: Regular publishing of improvement KPI values to function head along with key project updates

External

Vendors: Facilitate interaction with the vendor during discovery and implementation stages of the enterprise project

Partners: Liaising with Technology Partners to implementation of governance solutions