Last Mile Delivery Operations Head/Senior Operations manager - Online/Internet

Designation : Senior Operations Manager

Role : Head - Last Mile Delivery Operations

Position Type : Permanent

Location : Bangalore

As a Head of Last Mile Delivery, you will be responsible for leading all downstream, delivery related operations across the country.

Your performance would be measured on key parameters such as customer satisfaction, turnaround time, MIS reporting and last mile logistics costs.

Role will include:

- Leading last mile deliveries of all cities in the country

- Enhancing the customer experience

- Headcount and Infrastructure planning

- Mentoring Delivery Centre Managers

- Liaising with multiple teams, such as Finance & Customer Service, and HO for smooth operations

- Working as a part of project teams to plan and implement new initiatives at Delivery Centres

Skills & Experience Required for Success in This Role :

- Strong foundation in high volume operational setup; preferably in consumer businesses (eCommerce, FMCG, Logistics)

- Should have handled geographically dispersed teams

- Excellent management, communication and reporting skills

- Problem Solving and Handling stressful and complicated situations

- Leadership and Team Management skills

- Responsible for creating and executing a world-class delivery experience.

- Be the champion for customer focus for our teams across the organization