Landmark Group - Senior Business Analyst - Retail/Loyalty Domain

Senior Business Analyst

Summary :

Senior loyalty business analyst, who should be able to partner business solutions for the Group loyalty Program and internal Marketing Function for a fashion retail domain. A proactive and resourceful loyalty marketing, customer experience and customer relationship management professional with around 5 - 8 years of experience in retail, Loyalty domain

Key Responsibilities :

- Ability to independently manage business requirements

- Gather business requirements and drive delivery of the requirements coordinating with the IT vendors.

- Drive major integration streams of the Group Loyalty Project with Retail Applications, Analytics, Website and Portal management, online analytics, Social analytics & Mobile technologies.

- 5 - 8 years of experience in loyalty IT projects as a functional consultant/business analyst, either in IT service/consultancy firm or in core Retail industry in the IT department.

- Working experience and knowledge of Loyalty application management.

- Should help business in UAT to ensure bug free system roll out.

Specialization in :

- CRM and Loyalty programs

- Product development and management

- IT solution implementation & management

- Requirements management

- Business transformation

- Relationship management

- Business process re-engineering

Maintenance & Control :

- Define and automate the house keeping activity regularly.

- Administration activity.

- Automation of manual business processes.

- Managing CRs and developing process around that.

- SLA and OLA management with Vendors and internal teams.