KreditBee - National Collections Manager - Field SME Loans

Company : KreditBee

Location : Bangalore

Position Overview:

We are seeking an experienced leader to drive field collection operations for our unsecured loans portfolio. As the Field Collections Head, you will play a pivotal role in maintaining portfolio health, minimizing credit risks, and achieving organizational goals. This high-impact position offers the opportunity to lead a nationwide team, innovate recovery strategies, and contribute to the growth of a leading NBFC.

Key Responsibilities:

1. Field Collection Strategy and Execution:

- Develop and implement comprehensive field collection strategies tailored to our unsecured loans portfolio, minimizing delinquencies and write-offs.

- Analyse portfolio trends to pre-empt high-risk accounts and prioritize recovery actions.

- Leverage data analytics and digital tools to enhance field collection efficiency and decision-making.

2. Team Leadership and Management:

- Lead, manage, mentor and guide the hierarchy of field collection managers and field agents across multiple regions.

- Foster a culture of accountability, professionalism, and ethical conduct among the field collection team.

3. Liaison with Vendors and External Agencies:

- Engage and manage external collection agencies and vendors to supplement in-house field efforts, and monitor performance against agreed service levels.

- Liaison with advocates and law enforcement authorities across cities for swift execution of legal actions.

4. Performance Monitoring and Reporting:

- Track and analyse collection performance metrics, including resolution rates, recoveries, turnaround time and cost-effectiveness of collection operations.

- Prepare and present regular reports on field collection activities, trends, and outcomes to senior management.

5. Regulatory Compliance and Reporting:

- Ensure adherence to all legal and regulatory requirements in collection processes, including RBI and NBFC guidelines.

- Maintain detailed documentation of recovery activities for audit and compliance purposes.

6. Cross Functional Collaboration

- Coordinate with senior stakeholders across operations, risk, and technology to ensure seamless integration of field strategies with company objectives.

- Provide insights from field operations to refine credit policies and underwriting standards.

Education: Bachelor's degree in any discipline; MBA or equivalent is a plus.

Experience: 10-20 years of experience in field collections, preferably in unsecured business loans or retail loans segment, with minimum 5+ years at a zonal manager or similar senior level.

- Familiarity with NBFC or financial services industry regulations and statutory guidelines.

- Strong understanding of unsecured lending products and customer behavior in the segment.

- Deep understanding of legal collection processes including arbitration, Section 138 cases, and court systems in India.

- Proven track record of managing large field teams and achieving aggressive collection targets.

Key Competencies:

- Leadership and people management skills to motivate and drive a large team.

- Excellent negotiation and conflict resolution abilities.

- Analytical mindset with the ability to interpret data and make informed decisions.

- Strong communication skills for interactions with customers, teams, and senior stakeholders.

- High ethical standards and a commitment to fair and compliant recovery practices.

What We Offer:

- Be part of a rapidly growing NBFC shaping the future of digital lending in India

- Competitive salary, performance-based incentives and professional growth opportunities.

- A collaborative and technology-driven work environment.

- Opportunity to implement and innovate cutting-edge collection strategies