Kotak Life Insurance - Chief Manager - Policy Servicing

POSITION NAME : Policy Servicing - Chief manager

DESIGNATION : Chief Manager

DEPARTMENT : Policy Servicing

REPORTING POSITION : Assistant Vice President

OBJECTIVE OF THE ROLE:

Handling a team of professionals dealing in policy servicing of customer request and customer pay-outs along with active involvement and driving Strategic projects.

KEY RESPONSIBILITIES :

- Maintaining TAT and accuracy on payments

- Driving critical project - Cost projects, Unclaimed drive, Stale cheque

- Smooth Outsourcing of PS activities

- Handling IT projects & system set up - CRM system

- Risk Management and analysis

TOTAL :

INTERACTIONS :

Internal Relations: Stakeholders of OPS & Non-Ops dept

External Relations: Vendor Management

REQUIRED QUALIFICATION AND SKILLS :

Educational Qualifications: Full-time MBA 

Work Experience: Min 5 years of exp, preferable Insurance industry else Ops profile in other industry.

Another skill set:

- Good communication and command over the language

- Good Leadership qualities

- Exceptional Handling skills and resolving issues