Problem Statement-Solution Only 10% of India speaks English and 90% speak over 25 languages and 1000s of dialects. The internet has largely been in English. A good part of India is now getting internet connectivity thanks to cheap smartphones and Network Providers. The non-English speaking internet users will balloon to about 600 million users out of the total 750 million internet users in India. This will make the vernacular segment one of the largest segments in the world - almost 2x the size of the Western population. The vernacular segment has very few products that they can use on the internet. One large human need is that of sharing thoughts and connecting with people of the same community on the basis of language and common interests. There's a large unaddressed need for these vernacular users to express themselves in their mother tongue and connect with others from their community. Koo is a solution to this problem. About Koo: Koo was founded in March 2020, as a micro-blogging platform in both Indian languages and English, which gives a voice to the millions of Indians who communicate in Indian languages. Currently available in Assamese, Bengali, English, Hindi, Kannada, Marathi, Tamil, and Telugu, Koo enables people from across India to express themselves online in their mother tongues. In a country where under 10% of the population speaks English as a native language, Koo meets the need for a social media platform to deliver an immersive language experience to Indian users, enabling them to connect and interact with each other. The platform's unique features include a translation feature that enables real-time translation of a post across a slew of languages while retaining the sentiment and context of the original text. This enhances the reach and garners greater traction for a user. The app has over 30 million downloads and is actively leveraged by over 7,000 people of eminence across politics, sports, media, entertainment, spirituality, and art & culture to connect with their followers in multiple languages. Founding Team: Koo is founded by veteran internet entrepreneurs - Aprameya Radhakrishna (CEO, Taxiforsure) and Mayank Bidawatka (Co-founder, Goodbox & Core team, redBus). Job Summary: At Koo India, our goal is to build and maintain the world's best microblogging platform in vernacular languages, and to do this, we've tasked ourselves with being smart about how we resolve queries/complaints. Passion for building Koo into a world-class user-centric product drives all efforts, and the responsibility of such is greatly shared by the grievance redressal team, thus making the role of the Redressal Lead very critical. Responsibilities: - Lead a system for handling and resolving user queries/complaints. - Working with multiple departments within the organization to resolve queries on a daily basis. - Building this team to scale as the company continues to grow at a fast pace across languages and geographies. - He/she should be able to come up with tech interventions/processes to reduce manual effort wherever necessary - Strategise around new processes, and design new experiments to keep improving the user experience. Requirements: - 5- 10 years of experience leading/building a customer experience/service team - People management skills in handling large teams - Escalate complaints based on the severity of impact to avoid litigation and reputation loss - Must be able to draft customer communications keeping legal & statutory guidelines in perspective - Problem-solving skills around automation whenever applicable, introducing new processes to increase user happiness - Great passion for building a world-class user-centric team Preferred Experience in a fast-scaling startup in a similar role Culturally we always look for the following: - High ownership - Ability to work without supervision - Solution-oriented - Hunger to achieve You can learn more about the company by reading this note: https://bit.ly/3qPeXYr

Bangalore

Koo - Lead - Redressal/Customer Support 

Koo - Lead - Redressal/Customer Support  ,Job Description for Koo - Lead - Redressal/Customer Support  in Koo in  Bangalore for (5-10) years of experience. Apply Now!

Job Description for Koo - Lead - Redressal/Customer Support  in Koo in  Bangalore for (5-10) years of experience. Apply Now!