KocharTech - Senior Manager/Site Head - Call Centre Operations

- Managing complete BPO operations for the center with multiple telecom and non telecom processes.

- Ensuring client satisfaction by achieving delivery & service quality norms.

- Improvement of operational systems, processes and policies in support of Organization mission

- Responsible for smooth functioning of all verticals- HR, Training, Quality, Admin and Operations.

Desired Candidate Profile:

- Minimum 7 years experience in Call center operations, Manpower management, and Client Relationship management.

- An Out-of-the-Box Thinker with a proven track record of streamlining workflow and creating a team work environment to enhance profitability.

- A skilled communicator with exceptional presentation skills in leading cross-functional teams and establishing beneficial relationships.

- Must carry at least two years experience as Manager Operations in domestic BPO setup.

- Should be mature enough to handle Clients and presenting business reviews.

Company profile:

KocharTech is a 5000+ employees company providing managed services in the world of connected devices ecosystem. Our solutions are used by 5 of the top 25 global telecom operators and some of the Fortune 500 companies. Along with our BPO services, we offer a variety of other solutions such as Device Management, Self-Care, Machine-to-Machine communications, specialized technology training programs, and solutions to help technology consumers do more with their devices.

We deliver 1,75,000 solutions every day in all Indian languages through our contact centers present across the nation. Our Device Management platforms have serviced more than 1.5 billion transactions in last 3 years and our M2M solutions are used by one of the largest M2M providers in Europe.

Our pan India presence and a strong team of over 5000+ solution providers, backed by a decade of industry experience are indisputable reasons for our clients to partner with us.

The company has been awarded the prestigious Graham Bell award thrice for innovation in Customer Experience Management and Machine-to-Machine communications.

Some or our clients include Vodafone, Airtel, Idea, Reliance, Telenor, ICICI, Flipkart, and TATA Croma, and more.

The company is diversified into 3 divisions: KocharSoft, GizmoSupport, and GizmoHelp.

KocharSoft is responsible for IT and development and builds solutions around Device Management, Self-Care, and Machine-to-Machine communications.

GizmoSupport offers contact centers, frontline support, and specialized, technology and strategy building training programs for the industry professionals.

GizmoHelp division helps connected consumers do more with their devices. We solve the technology challenges for consumers by offering installation, integration, support, and training services for Smartphones, Tablets, PCs & Laptops, Smart TVs, Home Security Systems, and IoT Devices.