KlearNow - Senior Manager - Operations

Company Description :

Be a part of a rapidly growing, series B funded tech company where you will have the opportunity to extend our leadership position and fast-track innovation behind AI-powered intelligent supply chain solutions. KlearNow has a flexibility of a small startup with the security of a well-funded organization with strong backers and advisors.

ABOUT KLEARNOW:

KlearNow is transforming B2B supply chains with its smart Logistics as a Service (LaaS) platform that connects data, people, processes, and organizations. Its AI-powered platform digitizes paper-based transactions-streamlining customs clearance and drayage services. KlearNow empowers importers, exporters, freight forwarders, and supply chain partners by providing new levels of visibility and productivity to reduce costs and create enhanced customer experiences

Over and above the core customs clearance solution, KlearNow is also providing consolidated freight visibility, data and document management and intra-port activity for efficient Drayage.

We are headquartered in the heart of Silicon Valley, Santa Clara, California with locations in India, Canada, UK. This year we will be expanding to multiple countries.

EXPERIENCE AND RESPONSIBILITIES :

- Manage the operations and customer service delivery process for the assigned projects/clients with end to end delivery of required solutions within pre-decided TATs and quality parameters

- Act as a domain expert for Operations Department

- Ensure smooth operations of the assigned processes through monitoring performances of the teams/individuals and handling escalations

- Manage internal delivery teams and external partnerships for fluent client deliveries without any hurdles

- Identify and build on areas where value can be added in operations. May conduct research to identify areas of improvement.

- Lead projects of improvement and track measures/processes to improve quality and productivity

- Assist in developing and maintaining appropriate systems, policies and procedures for the effective management and optimum deployment of resources

- Ensure that appropriate (internal/external) customer service standards are achieved and maintained.

- Designs, coordinates, and implements training programs for personnel within the organization and its components regarding the nature and application operating policies and procedures.

- Manages and/or provides day-to-day leadership to various technical, professional, and/or administrative personnel engaged in specified project activities, as appropriate to the position.

- Define customer satisfaction parameters and track customer satisfaction

- Play a key role in the Automation Projects

- Good in MIS and analysis of all data.

- Process improvement initiatives

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED :

- Comprehensive applied knowledge and expertise, gained at a professional level, in all aspects of the area of focus applicable to the specified role.

- Skill in examining and re-engineering operations and procedures, formulating policy, and developing and implementing new strategies and procedures.

- Ability to analyze complex problems, interpret operational needs, and develop integrated, creative solutions.

- Strong interpersonal skills and the ability to effectively communicate with a wide range of individuals and constituencies in a diverse community.

- Advanced analytical, evaluative, and objective critical thinking skills.

- Working knowledge and understanding of the principles and processes of computerized business and operating systems.

- Ability to gather data, compile information, and prepare reports.

- Knowledge and understanding of integrated program planning, development, and administration within a public institution environment.

- Skill in organizing resources and establishing priorities.

- Ability to supervise and train employees, to include organizing, prioritizing, and scheduling work assignments.

- Ability to provide technical guidance and leadership to professional personnel in area of expertise.

- Ability to develop and present educational programs and/or workshops.