KLAY Schools - Senior Vice President - Operations - Service Delivery

Candidates from Hi-Tech, BPO and Manufacturing industries....please DO NOT apply. Also, if you are earning less than Rs.50.00.lacs per annum...please DO NOT apply.

Right fit for this position is - candidates with "B2C brick & mortar SERVICE delivery / Operations" experience in their career.

With business vision and strategy, she/he provides leadership to the OPERATIONs function of the enterprise "FYLS-Founding Years Learning Solutions (KLAY)". The SVP sets the vision, direction and implements Service Delivery plan, policies and programs. The individual will have complete functional responsibilities, which involves effective strategizing, action planning and implementation guidance of existing and new programs in accordance with enterprise growth and business plans.

- Plans, directs and coordinates the activities of "Operations team" within the organization.

- Provides team leadership and sets "vision, direction and operational excellence" for the Operations function in KLAY.

- Accountable for "quality of service" and "Service excellence".

- Responsible for Customer experience, retention, Operational cost management, Annual budget planning, Health and Safety of children under KLAY care, People quality.

- Receives guidance and support from the support functions and Leadership team.

- Provides leadership to the regional business teams to ensure that the Operational objectives for the different regions and various Lines of Businesses are met.

- Provides guidance and coaching to the reporting functional leaders in the team. (Service Delivery, IT, Real-Estate)

- Proactively provides insights (short-term & long-term) into the service level operations of the organization.

This is an Enterprise Leadership role and reports to the CEO.

Education and Work experience :

- Any graduation + MBA. Total experience of 20+ years in business operations function with P&L experience. Must have worked for a minimum of 5+ years in leading the function for PAN-India operations.

- Preferably from child day-care industry or any other RETAIL (medium format) service industry. Should have worked in medium to large companies and well understand the complexity of 'dispersed business network'. Brings with her/him "Service & Solution mind set; Self driven personality & team player; high personal Quality, Value & Ethics".

Critical Personal Skills :

Excellent leadership and people management skills; Strong communication skills; Ability to drive self & team in ambiguous situations; Ability to represent KLAY to external Forums, industry groups etc.