KLAY - Manager - Cluster Operations

Cluster Operations Manager

KLAY has been consistently recognized as the Best Day-care & Prep school in India with an unwavering focus on providing the right learning environment & resources and unmatched childcare facilities.

2000+ KLAY educators spread across 150+ centres in India across 7 cities Pan India are united in their mission to nurture every child's gifts and be the trusted parenting partner of every family.

With our centres poised to reopen again, KLAY is looking for experienced and mature candidates to join us as Cluster Operations Manager; with good experience in managing operations of multiple centres / sites from education / retail / healthcare domains. Experienced operations managers who have handled customer facing roles from other industries are also welcome to apply.

Scope : To manage all centres' operations which includes staff, parents, vendors. Responsible for Profitability of the Centre.

Main Responsibilities :

Under minimal direction, she/he will be responsible for managing the overall OPERATIONS of the CENTRES assigned in the city. Centre Directors / Managers of each assigned centre will report to this position.

- Responsible for operational readiness of NEW centre roll-out.

- Responsible for operational efficiency & service delivery

- First point of contact for escalation from parents (customers)

- Accountable for the Quality & Service consistency of the cluster

- Coach the centre heads for individual development & quality of centre leadership

- Accountable for staff efficiency at centre level & overall retention rate of the cluster

- Co-Own revenue targets of cluster with business team

Competencies & Skill Set :

Good Communication Skills; Service & Solution mind set; Self driven personality & team player; Live by personal Quality, Value & Ethics; Work with high career values; Respect "Diversity in workplace".

Reporting to : Regional Operations Manager

Education : Graduate is a must, Master's degree(preferred)

Experience :

8-12 years managing operations of multiple centres in education / retail / hospitality is highly preferred Candidates with experience in customer service / client servicing background can also be considered.