Kirana Club - Associate Director - Customer Success - FMCG

About the job

Calling all the FMCG professionals, We're revolutionising the FMCG landscape in India, and we need your hustle to fuel our growth.

What's in it for you?

- Career-defining role: Be the face of Kirana Club, building lasting relationships with our FMCG clients.

- Proven success: Industry leaders trust us (Mondelez, Marico, P&G, Godrej and more!)

- Impactful work: Be part of a game-changing product that's revolutionizing the FMCG landscape.

What you'll do:

- Lead customer success strategy: Develop and implement a comprehensive customer success strategy aligned with our business goals.

- Drive customer adoption and retention: Increase customer usage of our platform and reduce churn through effective onboarding, training, and support.

- Manage customer relationships: Foster strong partnerships with key decision-makers at our FMCG clients, understanding their needs and pain points.

- Provide strategic insights: Analyze customer data to identify trends and opportunities for improvement, contributing to product development and strategic planning.

Who are we looking for?

- FMCG experience is a strong plus

- An MBA with 2-4 years of relevant work experience, or Tier 1 UG with 4-6 years of relevant work experience.

- Ability to initiate, cultivate, and manage complex projects and bring in process efficiencies.

- A passion for research, analytics, and narrative building.

- Excellent written and verbal communication skills.

- Exposure to media and measurement.

Ready to hustle? Apply now!

Anticipating a flood of applications! Stand out by finding a direct way to connect with us.