Key Relationship Mgmt - Travel

This position is responsible for managing and supporting the Account management team in all aspects of the relationship with Key accounts.

Nurture existing accounts and understand their needs, whilst developing new initiatives, leading to a increased customer engagement and client satisfaction. To build excellent internal and external customer relationships, managing resources, and being a strong ambassador for Company.

SPOC for all service escalations & ensure timely closures of the same.

- Coordinate internally for service-related escalations of Key Accounts with the respective functions/ departments on products/Fares/Marketing/Services.

- Timely management and filing of any supporting documentation, proposals and contracts.

- Analysis of the reports on a regular basis to ensure all customer information is correct to include contact, calls, leads and opportunity management.

- Analysis of the reports relating to inventory issued to clients/segment productivity report/Calls received from the clients

- To understand the nature of recurring complaints and take action accordingly

- Assist the team to create/Manage Product Roadmap and Calendar for each Key Account.

- Engage with key decision makers of all assigned account.

- Understand client’s requirement and coordinate efforts with the technology team to fulfill the same. Working with

- Product development team to develop customized solutions.

- Liaison with the Product team for effective identification, testing, management and adoption of Galileo host products and local applications for Key Accounts.

Only Candidates from Travel/Airlines/Ticketing/GDS background will be considered.

5-8 Years of Experience.

Mail me your CV at gagan.bhatia@ITQ.in