Key Accounts Manager - NBFC

Key Accounts Manager

Location: Mumbai

Experience: 3 - 8 Years

Must-Have: Experience in Credit scoring companies

Key Responsibilities:

- Understand business processes and products for the assigned business functions thoroughly so client management is smooth. Very large Banks and NBFCs are the clients to be managed.

- Interacting with the existing key client stakeholders day in-day out for a smooth process and maintaining the relationship which helps to grow further.

- Independently identifying the newer opportunities within the existing set of accounts to do cross-sell/upsell of further products, which eventually increases the monthly revenues.

- Interfaces between client and internal stakeholders so the committed deliverables are on time.

- Preparing weekly/monthly revenue monitor plan so targets are met. Identifying the competitors' reach within the same account so no loss of the existing business moves to competition.

- Provides timely reporting of issues that impact project progress, coordinating actions, and resolving conflicts

- Conducing senior management meetings on monthly basis with key stakeholders at clients' places.

- Clear set of expectations with the client and internal stakeholders for any new opportunity brought to the table.

Key Skills:

- Previous experience in fintech start-ups preferably retail lending domain or partnership vertical (Not a show stopper but first preference). Have experience in account management.

- Knowledge of Retail Lending Industry works and credit products suitable for customers (Not a show stopper)

- Would be add-on, if the candidate understands the Credit Bureaus, LOS, LMS, and the Loan process and comes from the same background.

- Have previously managed clients like Banks & NBFC's and understand the internal process and challenges. Background with Lending, Fintech's, Payment Gateways, Lending Systems, Third Party Lending Product/API's etc.

- Have good contacts and relationships within the retail lending ecosystem

- Good client management skills, open to travel PAN India, if required. Excellent written and verbal communication skills

- Ability to work independently and with others within the company for timely deliverables.

- Ability to work in high-pressure, deadline-driven environment.