Key Accounts Manager - Market Research Firm

Our client is a Market Research company with a mobile platform that powers brands to improve their customer experience and revenue. With technology at the core, their one of its kind process penetration software helps their clients effectively execute and monitor their action panning. They are a pioneer in the field of Mystery Shopping.

With over 250 clients cutting across industries and operations in over 2000 locations across India, Middle East and Far East, they are the leading organization in their industry in India. Their vision is to help brands provide best customer experience to each customer and penetrate their practices to the last mile, every time. Their clients are leading retailers across verticals and they have ambitious plans to grow rapidly.

Leading investors like IndiaQuotient, Blume Ventures and The Morpheus have backed them

As a Key Accounts Manager,you will partner with and ensure the long-term success of our customers and your Key Responsibilities include

Interact independently with client stakeholders across levels

Develop High quality analysis from various information sources

Craft High Impact Client Communication & presentations

Manage multiple projects with competing deadlinesSet up and implement new and on-going projects.

Provide timely status reports, project analysis and recommendations.

Proactively identify project risks and develop risk mitigation plans

Ensure projects are executed in a seamless fashion with effective coordination with internal teams such as survey programming, data processing and coding teams and vendors (such as translators, sample providers etc.)

Set-up and monitor reports to evaluate key project metrics

Ensure quality measures are followed and update clients regularly on project progress

Understand contours of B2B market dynamics & firms business objectives

Ensure key project performance metrics such as project profitability meet or exceed established guidelines

Closely liaise with clients for projects briefing and post survey information

Ensure invoices/purchase orders are raised on time and vendor invoices are sent within the timeframe

Keep the internal tools fully updated on a daily basis so that everybody can know exactly the status of a project by checking the tools

Ensure maximum client satisfaction by maintaining high level of quality for client deliverables, periodic communication on the progress of the project,

Keep clients and supervisor in the loop and involve them whenever there is a change in the project specifications

Candidate Profile:

2 - 7 years of client delivery and market research delivery experience with a leading management consulting, market research, or strategic advisory firm.

Track record managing and growing a client portfolio with significant annual revenue

Experience in aligning key client business challenges with customer survey development, stakeholder targeting, statistical analysis and executive presentation.

Strong primary and secondary research skills for quantitative and qualitative analysis coupled with understanding of business statistics, KPI's, operational metrics and mathematics aligned with the financial performance of companies.

Knowledge of quantitative techniques

Must have account management experience and can build the client relationship for long term partnership