Key Accounts Manager - eCommerce

Key Accounts Manager

Responsibilities:

- Client Management: Serve as the primary point of contact for key e-commerce accounts, building and maintaining strong, long-term relationships.

- Strategic Planning: Develop and implement strategic account plans to drive growth and maximize revenue.

- Collaborate with clients to understand their business goals and objectives.

- Sales Execution: Identify opportunities for upselling and cross-selling within existing accounts. Lead negotiations and close deals to achieve revenue targets.

- Performance Monitoring: Monitor account performance and key metrics. Analyze data to identify trends, challenges, and opportunities for improvement.

- Cross-Functional Collaboration: Work closely with internal teams such as Marketing, Product Development, and Customer Support to ensure client needs are met and expectations are exceeded.

- Problem-Solving: Address and resolve any issues or challenges faced by clients promptly and effectively, ensuring a high level of client satisfaction.

- Reporting: Provide regular updates and reports on account status, sales performance, and market trends to senior management

Qualifications:

- Education: MBA from a good B-School.

- Experience: 4-5 years of experience.

Skills:

- Proven track record of managing and growing key accounts.

- Strong understanding of e-commerce platforms and digital sales strategies.

- Excellent communication, negotiation, and presentation skills.

- Analytical mindset with the ability to interpret data and make data-driven decisions.

- Ability to work independently and as part of a team in a fast-paced environment