Key Accounts Manager

Key Responsibilities

Client Management:

Cultivate and maintain robust client relationships

Serve as the primary liaison between clients and the company, addressing client needs and concerns promptly

Conduct regular check-ins and meetings to ensure client satisfaction and foster long-term partnerships

Identify opportunities for upselling and expanding client accounts

Project Management:

Oversee the entire project lifecycle from brie ng to nal delivery

Develop and manage detailed project timelines, ensuring adherence to all deadlines

Coordinate with cross-functional teams to ensure project success and high-quality deliverables

Handle client feedback effectively and ensure it is communicated accurately to the team

Administrative Tasks:

Manage project budgets and ensure nancial goals are met

Oversee billing processes and ensure timely invoicing

Responsible for conducting the nal quality check on all projects

Qualifications:

Bachelor s degree in Business, Marketing, Communications, or a related eld

Minimum of 3-4 years of experience in account management or client services

Demonstrated project management skills with a proven track record of managing multiple projects concurrently

Past projects in elds related to Human Resources Management, employee lifecycle, and employee communications is a big plus: Any experience handling design-led, HR-based, and research projects

Solid knowledge of design and internal communication processes

Skills We Seek

Excellent verbal and written communication skills

Pro ciency in project management software and CRM tools

Ability to work collaboratively with cross-functional teams

Strong problem-solving skills and resourcefulness

Extraordinary attention to detail

Non-negotiable Core Skills

Exceptional proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)

Experience with project management tools (e.

, Click Up or any other tool)

Solid understanding of design and content production processes

Good understanding of Human Resources Management, employee lifecycle, and employee communications is a big plus

Strong internal communication skills to ensure cohesive teamwork and project alignment

Benefits

Competitive salary and benefits package

Excellent work culture and great peers

Diverse projects with widely respected clients and great learning opportunities

Opportunity to work in a dynamic and fast-paced environment

Make a tangible impact on the success of Headsup Corporation!

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