Key Account Sales Manager - Learning/Training Solutions

Job Description :

1.Responsibility:

- This position will be responsible for the sales effort, achieving revenue plan through acquisition/ farming of named accounts across all industries.

- They will be responsible to position upGrad for Business as the preferred long-term learning solutions partner for all their Data/ Tech, Leadership, Soft skills, Behavioral training, Technical and Non -Technical Hiring and their Digital / eLearning needs.

Reporting Structure

Reporting To: Cluster Heads

Additionally, the individual will have to collaborate and coordinate with both Internal and External

Stakeholders:

Internal Stakeholders:

• Capability Teams
• Client Servicing, Project Management & Operations Team
• Finance Team
• Senior Leaders

External Stakeholders:

Key Decision makers in client organizations - CXO, Chief Technical / IT Officers, HR and L&D Managers,

Business Heads and Leadership teams

upGrad for Business is one of the world's largest outcome-focused talent transformation companies, and the biggest in India. Using our integrated solutions, we partner with organizations for their talent development needsacross all functions, from the frontline to CXOs. Based on our Result-Focused Learning (RFL) approach, we design blended learning solutions that enable companies to develop people capabilities to meet their business objectives. We have worked with 5000 corporate clients and have won 25+ Brandon Hall awards in the past 2 years.

KRA (Key Result Areas) for this role:

- Driving revenues basis targetset

- Managing and growing clientrelations - farming existing clientele

- Ensuring excellent customer service and timely collections.

2. Nature of the Role

- This is an individual contributor role, responsible for driving revenues and acting as a facilitator between client and delivery teams.

3. How is success measured?

- Success in the role is based on 2 crucial factors:

Quantitative factors

- Achievement of monthly, quarterly and annual sales targets timely collections

Qualitative factors

- Ability to come up with innovative solutions in challenging situations.

- Problem solving attitude

- Going above and beyond in providing excellent customer service, garnering positive client feedback and rating.

4. Preferred Experience and skills

- Experience in structuring large deals and successfully negotiating with seniorleaders of an organization (CXOs, CHROs, L&DHeads, L&DManagers and Business Heads).

- Preferred: Graduate / Post Graduate with at least 5-8 years of experience in the following categories:

1st preference - Selling learning-training Solutions to large enterprise clients across industries.

2nd preference - Selling HR & OD (Organizational Development); solutioning to large enterprise clients across industries.

3. Skills - Sales Process, Solution selling, Concept Sales, Account Management, Cross selling and upselling.

4. Skills - Communication Skills, Presentation Skills, Proposal writing, Negotiation Skills.

5. Core Skills & Attributes:

- Proven track record of handling a certain quantum of sales quota and meeting targets consistently.

- Should demonstrate a good functional understanding of the business and should be capable of quickly understanding new business sectors and industry verticals.

- Must possess strong negotiation skills and ability to establish relationships and network effectively.

- Must be presentable and must have excellent communication skills

- Should have the ability to collaborate with internal teams to create propositions and service the client seamlessly.