Key Account Manager - Telecom

Grade/Level: C - Manager, D- Sr. Manager.

Purpose: Responsible for the revenue target of set of accounts, new business acquisition and retention of the existing business.

Key Result Area:

- 5-10 Cr revenue target , (Product line : Data and Voice)

- New business acquisition & Retention of current business

- Customer engagement & management

Job responsibility:

- Periodically monitor, review and improve account performance

- Responsible for customer engagement and satisfaction

- Manage service issues by working with service assurance team/service delivery team & collection teams

- To understand the Customer's business in depth and seek opportunities for business development.

- To ensure that revenue and MRC targets are achieved with increasing TTSL share in given set of accounts.

- Span of control: Geographic- Bangalore 1, Chennai 1

Key Customer :External -ISP, Enterprise service providers, Telecom operators

Internal - Product, CSO, Finance, commercial, Technology etc.

Skills:

Necessary: Relationship management, Funnel generation ,Ownership.

Preferred: Telecom Enterprise Product understanding, Prior Telecom / IT experience.

Qualification: BE/MBA

Experience : Manager - 6 - 8 , Sr Manager - 10 ~ 12 years of relevant

Experience in telecom industry - 3 Years

Behavioral Attributes:

- Business Acumen

- Dealing with Ambiguity

- Innovation Management

- Drive for Results

- Customer Focus