Key Account Manager - Startup

Key Responsibilities:

- Proactively and reactively maintain contact with designated partners to ensure they received service with Tollring in line with company values

- Take responsibility in supporting partners with any queries using company processes to give the best experience of Tollring

- Manage proactive and reactive communications with partners through designated channels, including phone, webchat and email

- Assist partners in understanding how best to use our technology and direct them according to partner agreements

- Deliver product demonstrations tailored to the partner's needs and or their customers

- Nurture accounts to identify additional opportunities for growth

- Liaise with internal teams and stakeholders to process or action any requests from designated channel partners

- Analyse customer usage and drive engagement through daily, weekly or monthly data checks and revenue monitoring

- Identify risks and take necessary steps to mitigate subscriptions cancellations

- Make recommendations to change partner management status based on performance

- Liaise with partner support colleagues to ensure a seamless approach to managing partners

- Support the account management team with projects as required

- Maintain all records and information in relevant systems, such as CRM

- Accurately forecast for revenues and manage any opportunities or risks