Key Account Manager - Project Management
- Manage and support the implementation and delivery of large-scale and technology-supported multi-stakeholder programs.
- Maintain strong relationships with key clients and stakeholders to ensure customer satisfaction and retention.
- Ensure project objectives align with the client's business goals and objectives.
- Oversee project budget, resources, and timeline to ensure on-time and on-budget delivery.
- Conduct regular project status reviews, mitigate project risks and issues.
- Facilitate cross-functional collaboration and communication for seamless project execution.
- Develop and implement performance metrics to measure project outcomes and impact.
- Foster a continuous improvement mindset and culture, promoting best practices and innovation in project delivery.
- Report project progress, status, and results to stakeholders and senior management.
- Identify opportunities for improvement in project delivery processes and methodologies and collaborate with internal teams.
- Represent the organization in industry events and forums to build the brand and establish thought leadership.
- Manage business requirement discussions with program owners and report on projects.
- Ensure overall delivery of scope and SLAs and provide monthly updates to program owners.
- Facilitate monthly meetings with program owners and project managers on updates, highlights, challenges, and future plans.
- Own discussions with program owners on tool integration, new features, best practices for data storage and quality checks. (For Example, mGrant, Power BI, OneDrive, etc.)
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