Key Account Manager - Logistics

Responsibilities:

- Taking care of the escalations of top Clients, ensure revert on every email from a client on time by the team.

- Should have experience in team handling.

- Managing 30% of the shipments.

- Driving key output performance KPIs that impact the client. Example: TAT, RTO, NDR handling, billing.

- Collection of post-paid clients

- Analysing each account for remittance and bill settlement.

- Focus in building new business, increasing customer loyalty, and forging strong relationships with external clients.

- Building alliances with Brands along with large distributors, across various product verticals.

- Overseeing Complete account management activities at PAN India level.

- Handling queries on business association and facilitate onboarding.

- Driving important KPIs across other teams like operations, finance and tech to deliver the best experience for the client.

- Manages the delivery of service for assigned accounts.

- To achieve the monthly shipment and revenue targets.

- Taking decision on pricing and client level profitability.

- Day to day interaction with clients regarding their business requirements

- Meeting client on a regular interval on performance, load increment, relationship building.

- Understanding and fulfilling client requirements.

- Work closely with Operations and product teams in order to fulfil clients requirements

- Daily follow up in order to get closure of shipments