Key Account Manager - IT

Job description :

- We are looking for a skilled Key Account Manager with an experience of 4+years to oversee the relationship's of the company with its most important and critical clients.

- You will be responsible for obtaining and maintaining long term key customers by comprehending their requirements.

- The ideal candidate will be apt in building strong relationships with strategic customers.

- You will be able to identify needs and requirements to promote our company's solutions and achieve mutual satisfaction.

Responsibilities :

- Develop and sustain solid relationships with Key clients

- Acquire a thorough understanding of key customer needs and requirements

- Expand the relationships with existing customers by continuously proposing solutions that meet their objectives

- Serve as the link of communication between key customers and internal teams

- Resolve any issues and problems faced by customers and deal with complaints to maintain trust

- Play an integral part in generating new sales that will turn into long-lasting relationships

- Prepare regular reports of progress and forecasts for internal and external stakeholders using key account metrics

- Communicating and collaborating with internal teams like Finance, Recruitment, Product & Engg teams, marketing, and sales departments to ensure that key clients' needs are met

Requirements :

- Proven experience as Key account manager

- Experience in sales and providing solutions based on customer needs

- Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels

- Excellent organizational skills

- Ability in problem-solving and negotiation

- IT Service Background will be an added advantage.