Key Account Manager - FMCG

Roles and Responsibilities

- Developing a solid and trusting relationship between major key partners

- Resolving key client issues and complaints

- Developing a complete understanding of key account needs

- Anticipating key account changes and improvements

- Managing communications between key clients and internal teams

- Negotiating contracts with the client and establishing a timeline of performance

- Working with the sales team, operations, and pricing team members to ensure the required margins and topline is met

- Planning and presenting reports on account progress, goals, and quarterly initiatives to share with team members, stakeholders, and possible use in future case studies or company training

- Analyzing client data to provide customer relationship management

- Expanding relationships and bringing in new clients