Key Account Manager - FinTech

Candidate should be from a EdTech background. Experience of managing relationships with CXO levels. Should have managed relationship with some of the top Education Service providers

Role: Sr Manager/ AVP KAM

Location: Delhi

Company: Popular Fintech Startup

Job Responsibilities:

- Developing a solid and trusting relationship between major key clients and company

- Resolving key client issues and complaints

- Developing a complete understanding of key account needs

- Anticipating key account changes and improvements

- Managing communications between key clients and internal teams

- Managing account team assigned to each client

- Strategic planning to improve client results

- Negotiating contracts with the client and establishing a timeline of performance

- Establishing and overseeing internal budgets with the company and external budgets with the client

- Working with design, sales team, creative, advertising, logistics, managers, marketing, and team members from other departments dedicated to the same client account to ensure the highest quality of materials are being produced and all client needs met

- Collaborating with the sales team to maximize profit by up-selling or cross-selling

- Meeting all client needs and deliverables according to proposed timelines

- Analyzing client data to provide customer relationship management

Karnika