Key Account Manager - eCommerce

About the job:

Job Description:

- As a Key Account Manager at Flipkart, you will play a pivotal role in fostering and managing relationships with our key accounts.

- You will be responsible for driving sales, revenue growth, and ensuring overall customer satisfaction.

- This position requires a dynamic individual with excellent communication skills, a strategic mindset, and a passion for delivering results.

Key Responsibilities:

Account Management:

- Build and maintain strong, long-lasting relationships with key accounts.

- Develop a deep understanding of the accounts' business objectives, challenges, and opportunities.

- Act as the main point of contact for key accounts, addressing their needs and inquiries in a timely manner.

Sales and Revenue Growth:

- Develop and execute strategies to drive sales and maximize revenue from key accounts.

- Identify opportunities for upselling and cross-selling Flipkart's products and services.

- Monitor sales performance, analyze data, and identify areas for improvement.

Strategic Planning:

- Collaborate with internal teams to develop account-specific strategies aligned with Flipkart's overall objectives.

- Provide insights and feedback to contribute to the development of new products and services tailored to key accounts' needs.

Negotiation and Contracts:

- Negotiate pricing, contracts, and terms with key accounts to ensure mutual benefit.

- Ensure all agreements and contracts comply with company policies and legal requirements.

Market Analysis and Competitive Intelligence:

- Monitor market trends, competitor activities, and industry developments relevant to key accounts.

- Utilize market insights to identify growth opportunities and potential risks.

Qualifications:

- Bachelor's degree in Business Administration, Marketing, or a related field.

- MBA preferred.

- Proven experience in key account management, preferably in the e-commerce or retail industry.

- Strong negotiation and communication skills.

- Strategic thinker with the ability to analyze data and make data-driven decisions.

- Excellent interpersonal skills and the ability to build rapport with clients and internal stakeholders.

- Results-oriented mindset with a track record of meeting or exceeding sales targets.

- Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively.