Key Account Manager - eCommerce

Looking out for a Key Account Manager Role for a leading eCommerce organization.

Business strategy:

Know the customer: Deeply understand customer behavior, develop new customer insights

Own the business: Co-own the P&L, develop the business model, understand where opportunities are and create a viable business to service them

Know the market: Stay on top of trends in an ever-changing landscape, find opportunities and prioritize based on size, internal capabilities, etc.

Know the competition: Understand on-line and off-line players. Ensure selection stays well ahead of competition

Influence the leadership: Convert strategies into action by liaising with cross-functional leadership and drive the changes required

Vendor Management:

Develop deep and long standing relationship with the vendors - to drive relationships from the strategic to the tactical

Own the terms of business with the vendor - products, returns, ordering, etc.

Ensure high-share of mind from the vendor. Build deep ties.

Make vendors partners in driving disruptive changes for the category

Market Understanding:

Develop a thorough knowledge of the market - short term and long term trends

Have an in depth knowledge of competition and vendor and ability to influence the market

Develop and implement industry best practices. move the industry with you!

Selection and Offers:

Own buying cost improvement and overall portfolio management

Manage in store promotions along with brands - make brands partners in customer communication

Make the destination of choice for the customers through the largest and the greatest assortment of products on offer

Drive portfolio management for best offers and discounts for the customers

Purchasing and Inventory:

Key driver of working capital management and inventory - ensure an optimal

Develop and manage a purchase strategy with the brands to ensure best selection along with the optimal cost and service.

People leadership:

Build, retain and groom a strong team to deliver across functions

Set goals, define KPIs and ensure team tracks effectively towards goals

Desired background:

Knowledge of Retail, consumer goods industry is a plus

Desired Competencies:

Desire and ability to think like the customer

Ability to translate strategies into execution plans and take them to completion

Highly analytical

Willing to take calculated risks to grow the category

Excellent verbal and written communication with interpersonal skills

Strong understanding of technology and business

Must be willing to learn

Ability to connect with people across teams & levels

Strong bias for Action - works at a very rapid pace