Key Account Manager - Client Servicing - Market Research

Our Company Focus is to remain the world's leading provider of mystery customer research programs, with 100% client satisfaction

POSITION AVAILABLE : Key Account Manager (Client Servicing)- Bangalore

Responsibilities:

Client management:

1. Act as primary point of contact for clients to maintain relationship

2. Handle systems / reports training for clients

3. Responsible for development, optimization & delivery of client projects

4. Build reports and set up the questionnaire (s) in close consultation with client & project management.

5. Masters and maintains knowledge of client's business, competition, and latest industry news and trends.

6. Giving value added recommendations & solutions to clients.

Project Management :

1. Planning and allocation of resources effectively

2. To identify Operational/ Fieldwork issues and recommend solutions

3. Interact and co-ordinate with resource teams, Operations & Editing Teams to ensure agreed service levels

4. Follow up and control project quality by spot checking

Cost control:

1. Monitors agency/client budgets and billing process

2. Commercial focus of changes and impact on costing & client fees

Associated Knowledge/Skills/Abilities Required:

Education- Graduate / MBA with min. 3+ yrs. experience in Client Servicing / Key accounts management

Competency Skills:

- Strong on Client communication and client management.

- Ability to work independently and to schedule time and resources effectively.

- Ability to motivate, and direct team members

- Ability to set up and manage projects keeping cost factors in mind at all times

- Ability to respond to team and customer needs; to meet commitments

Reports to Operations Manager