Key Account Manager/Client Manager - Travel

Job opening for KAM/ client Manager - TRAVEL MNC

We have a job opening with one of the leading travel MNC.

They are looking for Manager - Client Management to be based out in Bangalore.

Job Description :

- Regular documented business review meetings with a sign off on customer service & debtors

- Client retention

- Achievement of TRS target (i.e. MICE, Hotels, Transport, VISA, Insurance, Calling cards, Rail, Forex)

- Renewal of the existing contracts

- Business Management: Move clients to card platform; Organic growth; Profitability Management; move clients to Self Booking tool; Managing P&L of clients

- Relationship Management with the customer and vendors

- Account Profitability - Profit & Loss Management of customers being account managed

- Management and measurement of agreed SLA/KPI- s, Consolidation of logs/progress on KPI- s

- Vendor Negotiations

- MIS preparation, Analysis and Delivery / Data accuracy

- To monitor compliance with regards to the preferred airlines of both the customer and company itself.

- Sharing of information with the team members/Review meetings with the teams

- Weekly TRS & Wealth report on the customer visits to be submitted to the Business Head and Head of Client Management.

- To conduct Traveller Survey's to measure the level of customer satisfaction

Note : Only Females Can Apply