Key Account Manager - BFSI

Key Account Manager - BFSI

Key Responsibilities and Accountabilities :

- Responsible for building, nurturing and maintaining relations with clients and key personnel within customer companies.

- Conducting business reviews to ensure clients are satisfied with products and services.

- Alerting the sales team to opportunities for further sales within key clients.

- Generate sales among client accounts, including up-selling and cross-selling

- Operates as the point of contact for assigned customers

- Develops and maintains long-term relationships with accounts

- Makes sure clients receive requested products and services in a timely fashion

- Addressing customer concerns and complaints

- Communicates client needs and demands to senior management

- Forecasts and tracks client account metrics

- Manage projects within client relationships, working to carry out client goals while meeting company goals

- Identifies opportunities to grow business with existing clients

- Coordinate with internal cross functional teams working on the same account to ensure consistent service

- Collaborates with sales team to reach prospective clients

- Service multiple clients concurrently, often meeting deadlines

- Keep records of client transactions

- Study competition to find new ways to retain customers

Skills & Abilities :

- Proven experience as a Client Relationship Manager/Executive.

- Excellent communication and negotiation skills

- Knowledge of FSI clients' business - ability to understand client's business, their market sector, regulation compliance and be able to discuss knowledgeably with the client.

- Ability to work well with a team

Qualification & Experience :

- Business Management Degree from Top Universities, Account Management Experience,

- Client-Focused Solutions Experience, Ability to Communicate Client Needs with Senior Management, Talent for Influencing Client Management, Ability to Manage Multiple

- Projects and Clients, Negotiation Skills, Listening Skills, Communication Skills,

- Presentation Skills, Time Management Skills.

Aptitude/Personal Profile :

- Must have excellent organisational skills, attention to detail and the ability to prioritise in a changing environment.

- Problem solving aptitude

- A customer-oriented attitude.

- Drives results - achieves high levels of customer satisfaction.

- Exhibits professional excellence - strives for self-improvement.

- Proactive problem prevention and issue resolution leadership ability.

- Communicates effectively-tailored messages appropriately to various stakeholders.

- A passion for events and willing to make a difference in the delivery of the same.

- A desire to over-deliver in all aspects of the role

- Self starter and hard worker

- Meticulous attention to detail