Key Account Manager - BFSI

Key Account Manager (4+ Years) Mumbai

About Company:

It is a truly international business with over 550 employees based across 18 locations. We have a proud 30-year history as the leading provider of data, analysis and research on the world's fastest growing and highest potential growth markets. We support our clients by anticipating their needs and providing them with expert advice and access to the information they require to make smarter business decisions. This includes macroeconomic data, research and analysis on companies, industries and countries.

Working for us:

Our culture is purposed around our people, and we pride ourselves on supporting our employees to be the best they can be. Working for us will mean being part of a supportive environment, with clear targets and expectations.

The Company operates a hybrid working model of 3 days in the office and 2 days from home, and additionally 4 weeks a year you can work from any location that you choose.

4+ years Sales and Account Management experience with a strong domain knowledge of financial products and a strong interest in selling financial products or solutions. This is a quota bearing role that requires end- to-end account management which involves developing and maintaining client relationships to ultimately drive revenue growth.

Responsibilities:

- Manages, retains and grows revenue, responsible for sales and the customer relationship including new sales and revenue quota attainment.

- Cultivates customer relationships and ensures effective service delivery to accounts.

- Focuses on customer's satisfaction, knows the customer's business and workflows, develops proper contact network within accounts.

- Supports execution of strategy at the account level.

- Works with and brings in experts/specialists onto the team where required, has oversight of all account activities.

- Responsible for forecasting, keeps management in touch with accounts in a timely fashion, gathers intelligence on competitor activity, and gives feedback to marketing.

- Acts as point of contact for the client, provides escalation path to and from Service, attends to customer issues promptly.

- Tracks customer activity in internal systems in order to execute on account strategy and identify additional opportunities.

- Create awareness and usage for company product and solutions through on-site meetings with clients.

Skills & Requirements:

- Strong understanding of customers and their business model and workflows.

- Relationship building skills.

- Selling skills (identity, develop and articulate a complex proposition/consultative selling).

- Strong negotiation skills.

- Strong interpersonal skills, ability to develop and execute a sales plan, ability to use a variety of technology with a high level of proficiency.

- Problem solving - ability to understand, articulate, structure and solve client needs.

- Presentation and communication skills: ability to deliver presentations and communicate at all levels within an organization.

- Ability to collaborate with account team.

- 4+ years account management experience with strong domain knowledge of financial products and market.

- A master's degree (MBA /CFA/FRM) is a plus.

- Prospecting and travel out of Mumbai will be a part of job.