Key Account Manager - B2B Sector

- Key Account Manager in the Business-to-Business (B2B) sector, you will be responsible for building and maintaining strong relationships with key clients. This role involves understanding client needs, providing solutions, and ensuring client satisfaction to drive revenue growth and long-term partnerships.

- Responsibilities: Client Relationship Management: Develop and nurture strong relationships with key clients to understand their business goals and challenges. Serve as the main point of contact and build trust to foster long-term partnerships.

- Account Growth and Retention: Identify opportunities for account growth and upselling additional products or services. Implement strategies to retain and expand the business with existing key clients. Needs Assessment: Conduct thorough needs assessments with clients to understand their requirements and expectations.

- Collaborate with internal teams to tailor solutions that meet client needs. Strategic Account Planning: Develop and implement strategic account plans to achieve revenue targets and business objectives. Align account plans with the overall business strategy.

- Cross-functional Collaboration: Collaborate with sales, marketing, and product development teams to ensure a coordinated approach in delivering value to key clients. Communicate client feedback and requirements internally. Contract Negotiation: Lead contract negotiations, ensuring mutually beneficial terms and conditions for both the company and the client.

- Work with legal and finance teams to finalize agreements. Customer Satisfaction: Monitor and ensure high levels of customer satisfaction. Address and resolve any issues or concerns promptly. Forecasting and Reporting: Provide accurate and timely sales forecasts for key accounts. Generate regular reports on key account performance and present findings to senior management. Market Intelligence: Stay informed about industry trends, competitor activities, and market changes that may impact key accounts. Utilize market intelligence to position products or services effectively. Risk Management: Identify and mitigate potential risks associated with key accounts. Develop contingency plans to address unforeseen challenges.

- Qualifications: Education: Bachelors degree in Business, Marketing, or a related field. An MBA may be advantageous. Experience: Proven experience in B2B account management, key account management, or sales roles. Track record of successfully managing and growing key client relationships.

- Communication Skills: Excellent communication and interpersonal skills to build rapport with clients and internal teams. Ability to communicate complex ideas effectively. Negotiation Skills: Strong negotiation skills to navigate complex discussions and agreements

- Analytical Skills: Analytical mindset with the ability to interpret data and make strategic decisions. Strategic Thinking: Ability to think strategically and align account plans with overall business goals. Adaptability: Ability to adapt to changing client needs and market dynamics.

- Team Collaboration: Collaborative approach to working with cross-functional teams. Problem-Solving: Strong problem-solving skills to address challenges and find effective solutions. Customer Focus: Customer-centric mindset with a commitment to delivering value and exceeding client expectations.