Key Account Leaders - IT Services (Local Candidates Only)
Client Partner - IT Services Organisations supporting Captives
Mandatory Ask:
10+ years in depth experience in a client facing or account leadership role / in depth client management experience in a technology services environment supporting captives / experience in staff augmentation would be a plus / in depth understanding of business problem, technology & services domain.
Key Responsibilities:
- Drive profitable growth of the account relationship.
- Review the performance metrics of the account with the delivery, operations, and finance teams on regular basis.
- Be part of senior management reviews for the performance metrics of the account relationship.
- Have regular meetings and interface with the customer decision makers and influencers.
- Have a complete understanding of the relationship position within the account.
- Be responsible for execution and customer satisfaction in all the revenue portfolios within the account.
- Actively drive internal teams for delivery of the client expectations.
Required Qualifications:
- 10 + years of experience in a client facing role or account leadership role.
- Must be from IT Companies.
- Must have handled Captives clients as their end customers.
- Must be well versed with Captives/GCC industry.
- Hunting and Mining responsibilities.
- Experience of leading diverse teams, experience of cultivating and collaborating in a multi-cultural environment.
- Strong experience with the global service delivery model.
- A strong relationship oriented bent of mind, demonstrated capabilities in building and sustaining CxO relationships.
- Bachelor's Degree OR equivalent combination of education, training, and experience.
Additional Qualifications:
- In-depth understanding of business problem domain, technology and services solution domains.
- Understanding and thought leadership in technology, services and business trends their direct and indirect impacts on the outcomes of the customer and our organization.
- A strong performance track record of managing different portfolios-ranging from sales, new sales, programs and existing annuity business.
- Strategic thinking and the confidence and ability to plan ahead and stay the course.
- Must be able to navigate a large organization, work in a multi-dimensional matrix and have the power of persuasion through content and confidence.
- Strong executive presence and gravitas.
- This role requires strong leadership skills and demonstrated capabilities of being a thought leader.
- Excellent problem solving, communication, and client management skills are essential.