Key Account Head - Customer Success - IT

Customer Success (Key Account Head)

Experience: 15 to 20 Years

Locations - Bengaluru/Delhi

Must-Have:

Experience in Team Handling

Experience in Dealing with HR Fraternity

Experience in cross-selling/UP selling in corporate

Experience :

- 15 + years of experience in working in and engaging in corporate

- Any knowledge and exposure in HR/Employee Engagement (ideal)

Customer:

- Sponsor /Sr Sponsors (Buyer) - Employee wellness, HR (Compensation and Benefits), Talent retention engagement, Recruitment)

- C- suite Chief Medical Officer, CHRO

- Procurement, Contracts, Finance (on the administrative side)

Responsibilities and Duties:

Financial:

- Meet team revenue goals from the portfolio of accounts

- Work with stakeholders to ensure timely billing and collection

- Ensure contract renewal

Customer:

- Work with customer sponsors to drive utilization of platform and services using innovative campaigns for engagement and customer satisfaction

- Ensure reviews , governance and monitoring of service delivery

- Build and expand penetration and impact in a portfolio of accounts (Trusted partner) cross/up sell value-added solutions

- Build deep connects between 1to1 and customer across senior management in stakeholders - Employee Wellness, HR besides procurement and finance for strategic relationships and collaboration

Team:

- 7- 10 CSM team reporters engagement, and capability development

- Build best practices and knowledge share on launch, awareness, engagement and adoption

- Support strategic initiatives where needed